Learning Bites

Customer Service Posts

Short on time? Snack on our learning bites.

Amanda Stevens on turning customers into advocates

4th Aug 2017

We managed to catch up with Amanda Stevens after her presentation at the 2017 Harcourts International Conference. Amanda shares some key tips on how to turn your customers into advocates. If you would like to learn more about Amanda then check out her website amandastevens.com.au

Read more

New Zealand Conference 2017 Takeaways

24th May 2017

Key conference takeaway messages from 2017 Harcourts New Zealand Conference.

Read more

Building a successful auction culture

10th May 2017

Jamie Benjamin gives us some insight into the auction culture at Harcourts Hills Living, discussing both the importance of following process and how they use teams to improve the customer experience.

Read more

USA Conference 2017 Takeaways

24th Mar 2017

Key conference takeaway messages from Tina Sander's 2017 USA Harcourts Conference presentation.

Read more

Being yourself creates stronger connections

14th Mar 2017

Bridget Gabites tells us how having fun, being relatable, and being 'real' across her various social media platforms has helped her create stronger connections with her clients.

Read more

Moments of Friction

10th Jan 2017

Kickstart your 2017 with some tips from Anders Sorman-Nilsson, the founder of Thinque.

Read more

Mike Green on Customer Service

27th Jan 2016

Mike Green, Managing Director of Harcourts International, discusses Harcourts approach to customer service.

Read more